Christmas to You

Terms & Conditions

Last updated: 29 October 2026

1. Definitions

Christmas to You, we, us or our refers to Christmas to You.

Client, you or your refers to the person or business engaging our services.

Services refers to Christmas tree decorating, styling and related services agreed upon at the time of booking.

Rentals refers to pre-styled Christmas trees and decorations supplied by Christmas to You for temporary use.

2. Services and Bookings

Christmas to You provides custom Christmas tree decorating and styling services, as well as pre-styled Christmas tree rentals and custom rental packages.

Services may include tree setup and fluffing, decoration installation, styling, and removal of rental trees and decorations where included in the agreed service.

The agreed services, inclusions, pricing, installation date and other relevant details will be confirmed with the client before the booking is finalised.

Installation dates and times are agreed upon in advance. Any changes must be discussed and agreed upon by both parties.

3. Payment Terms

For custom decorating services:

A 30% deposit of the quoted service price is required to secure your booking date.

The remaining balance is due the day of installation.

Your booking is not confirmed until the required deposit has been received.

For tree rentals:

Full payment is required 2 weeks before installation.

Rental-specific conditions, including rental bonds, rental periods, collection and return arrangements, are outlined in the separate Rental Agreement.

Accepted payment method: Bank transfer.

Any additional services or changes requested after the original quote has been accepted may incur additional charges. These will be discussed and agreed upon before proceeding.

4. Cancellation Policy

If you need to cancel a custom decorating booking, please notify Christmas to You in writing as soon as possible.

Our standard cancellation policy is:

7 or more days before installation: 100% refund of payments made.

3–6 days before installation: 50% refund of payments made.

Less than 3 days before installation: No refund under the standard cancellation policy.

These terms are subject to any applicable rights and remedies under Australian Consumer Law. Any refund required by law will be provided regardless of this policy.

Rental cancellations are subject to the separate Rental Agreement, which should be read before confirming a rental booking.

5. Client Responsibilities and Property Access

The client agrees to:

Provide accurate information about the installation location, tree size and styling requirements.

Ensure Christmas to You has safe, clear and reasonable access to the property and installation area at the agreed time.

Ensure the installation space is suitable and ready for the agreed service.

Secure fragile, valuable or sentimental items near the installation area before work begins.

Notify Christmas to You of any relevant access restrictions, hazards or special requirements before installation.

Christmas to You will take reasonable care while working on the client’s property. The client should identify any items or areas requiring particular care before work begins.

6. Tree Care and Decorations

For clients using their own trees, the client is responsible for the ongoing care and maintenance of the tree after installation, including watering live trees where applicable and following relevant safety instructions.

Christmas to You can provide basic tree care guidance upon request.

Unless otherwise agreed in writing, decorations supplied by the client remain the client’s property, and decorations purchased or supplied by Christmas to You for a custom decorating service will be subject to the agreed quote.

7. Rental Decorations and Equipment

For rental bookings:

All rental trees, decorations and associated equipment remain the property of Christmas to You.

Rental items are provided for the agreed rental period only.

Clients must take reasonable care of rental items and must not remove, alter, lend or dispose of them without prior permission.

Clients must notify Christmas to You promptly if rental items are lost, damaged or become unsafe.

Any responsibility for loss or damage, and any applicable charges, will be handled in accordance with the separate Rental Agreement and applicable law.

The rental period, installation, collection and removal arrangements will be confirmed before the booking.

8. Damage, Safety and Liability

Christmas to You takes reasonable care when providing its services and handling decorations and equipment.

Clients are responsible for securing fragile or valuable belongings in the installation area before work begins. Christmas to You should be notified of any known hazards or special handling requirements before installation.

To the extent permitted by law, Christmas to You is not responsible for loss or damage arising from circumstances outside its reasonable control, or from the client’s failure to follow reasonable care instructions.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

9. Service Changes and Unforeseen Circumstances

If changes to the agreed service are required, both parties will communicate in good faith to arrange a suitable solution.

If Christmas to You needs to change an installation date or cannot complete a booking due to illness, unsafe conditions, severe weather or other unforeseen circumstances, we will contact the client as soon as reasonably possible to discuss available alternatives.

Any cancellation or refund arising from these circumstances will be handled in accordance with the agreement and applicable consumer law.

10. Consumer Rights and Service Quality

Christmas to You aims to provide services with due care and skill and in accordance with the agreed booking details.

Our services and any supplied products are subject to applicable consumer guarantees under Australian Consumer Law. Nothing in these Terms & Conditions is intended to remove or limit those rights.

11. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia, subject to any applicable Commonwealth laws and consumer protections.

12. Changes to These Terms & Conditions

Christmas to You may update these Terms & Conditions from time to time. The version applicable to a booking will generally be the version provided to the client when the booking is confirmed, unless a change is agreed upon or required by law.

13. Acceptance of Terms

By confirming a booking and paying the required deposit or rental payment, the client acknowledges that they have had the opportunity to read and understand these Terms & Conditions.

For rental bookings, the separate Rental Agreement must also be read and accepted where applicable.

14. Contact

Christmas to You

Email: mailto:info@christmastoyou.com.au

For enquiries regarding bookings, cancellations or these Terms & Conditions, please contact us using the email address above.