Christmas to You

Effective date: 29 October 2026

1. Our Commitment to Your Privacy

Christmas to You respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, enquire about our services, make a booking, hire a Christmas tree or interact with us through our website or social media.

2. Information We Collect

Depending on the services you enquire about or book, we may collect:

Personal details: Your name, email address, phone number and installation or delivery address.

Booking information: Your booking dates, service requirements, rental preferences and relevant communications.

Styling preferences: Your preferred tree style, colour scheme, inspiration images, photographs of your space and information about decorations you already own.

Payment information: Information relating to invoices, deposits, rental bonds and payments. Where applicable, bank transfer details may appear in transaction records.

Communications: Messages and enquiries received through email, Instagram, Facebook, our website or other communication channels.

We only collect information that is reasonably necessary to provide our services, manage our business or fulfil our legal obligations.

3. How We Collect Your Information

We may collect personal information when you:

Contact us through Instagram, Facebook, email or our website.

Request a quote or enquire about our decorating services.

Book a custom decorating service or Christmas tree rental.

Provide photographs, inspiration images or details about your styling preferences.

Make a payment or communicate with us about an existing booking.

Visit our website, where technical information may be collected through cookies or similar technologies.

4. How We Use Your Information

We use your personal information to:

Respond to enquiries and prepare quotes.

Provide custom Christmas tree decorating and styling services.

Arrange pre-styled tree rentals and custom rental packages.

Coordinate bookings, installations, deliveries and collections.

Process payments, deposits and rental bonds.

Communicate with you about your booking.

Personalise our services to suit your preferences.

Improve our customer experience and business operations.

Send marketing communications where permitted by law.

5. Photographs and Promotional Content

We may receive photographs of your home, Christmas tree or decorating space to help plan your styling service.

If we wish to use photographs or videos of your home, personal space or completed decorating project for promotional purposes, including on our website or social media accounts, we will seek your permission where appropriate.

You are not required to agree to promotional use of your photographs to book our services.

6. Sharing Your Information

Christmas to You does not sell your personal information.

We may share relevant information with third-party service providers where reasonably necessary to operate our business, including:

Payment providers, where applicable.

Delivery or collection services.

Website hosting and website management providers.

Email, invoicing and business administration platforms.

Website analytics or social media platforms, where applicable.

We only share information as reasonably necessary for the relevant purpose, or where required or authorised by law.

Some service providers may store or process information outside Australia, depending on the platforms used.

7. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Your information may be stored in business email accounts, messages, electronic records, invoicing systems and website platforms.

We retain personal information for as long as reasonably necessary to provide our services, maintain business records and meet our legal obligations.

No method of electronic storage or transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

You may contact us to request access to the personal information we hold about you or to request corrections if your information is inaccurate.

You may also request deletion of your information, subject to any legal, accounting or business recordkeeping requirements that require us to retain it.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

We will handle privacy requests in accordance with applicable laws.

9. Website Cookies, Analytics and Third-Party Services

Our website is hosted on Squarespace. When you visit our website, Squarespace may collect certain technical information, such as your IP address, browser and device information, and details about how you interact with our website.

Our website may use cookies and similar technologies to support website functionality, security and analytics. The information collected and cookies used will depend on the features and settings enabled on our website.

We may also use third-party integrations, such as social media links, website forms or analytics tools, if enabled. These services may collect information in accordance with their own privacy policies.

You can manage certain cookies through your browser settings and, where available, our website’s cookie preferences. Disabling some cookies may affect website functionality.

For more information about how Squarespace handles information, please refer to the Squarespace Privacy Policy (https://www.squarespace.com/privacy) and Squarespace Cookie Policy (https://www.squarespace.com/cookie-policy).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal obligations.

The latest version will be published on our website with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Christmas to You

Email: info@christmastoyou.com.au

We will review privacy enquiries and work towards resolving any concerns in a timely manner.